Patient Experience Dept.

Ensuring the Highest Standards of Quality Care

The Patient Experience Department promotes and ensures the highest standards of quality care for all patients, family members, visitors and guests.

The department's role is to make absolutely certain that any concerns, issues or formal complaints are addressed in a satisfactory manner and that the expectations of patients and/or their family members are met to their satisfaction. When necessary, Patient Experience Representatives meet with the Directors and/or Clinical Coordinators of various departments to discuss how to resolve patient satisfaction issues with respect to nursing care, food service, housekeeping, maintenance, and any other areas. Patient Experience Representatives also serve as a liaison between doctors, medical staff, and patients.

The Patient Experience Department promotes the Speak-Up Program, which encourages patients to become an active member of their own health care.

Patient Experience Representatives also play an active role in our local communities by coordinating health fairs and screenings to promote healthy behaviors and enhance awareness of Palisades Medical Center's services and programs.

For more information about the Patient Experience Department, please call (201) 854-5751.